Smart Pump Receiver

We had a lightning strike near our water feature that zapped our Smart Control Receiver (#45038). I was able to flip the switch at the bottom of the receiver to Position 2 (per the old receiver installation instructions); which, is the "Bypass control, and operate at full flow-rate." I ordered a new Smart Control Receiver and in short order received an email from Francis George asking which smart control receiver I had since they upgraded the device to the #45064 model (now called a Smart Pump Receiver) and he wanted to ensure I didn’t need any adapters to connect this device to my system. I want to give Francis a huge shout out for his emails. That meant a lot! He confirmed the order in their system and I received the new Smart Pump Receiver a few days later.

I like the upgrades on the Smart Pump Receiver (#45064) since it has a plastic cover over the buttons for better protection from the outdoor elements and it was so easy to pair. This is the first device where the app gave me the option to select the 2.4 GHz band of my Google Nest router vs me having to pull out a dedicated 2.4 GHz router extender I keep on hand to pair devices like this. That is a huge improvement in pairing!! My new device was paired with my phone app and up and running my water feature in less than 10 minutes. Thank you!!

The product received is fine and is ultimately what I needed. The process of getting it delivered was very poor. The old model controller was on the website when I placed the order - why is an old, unavailable model available for select??? One single email attempt was made to notify me that I hold ordered an 'old model' that is no longer available. I had missed that email, and zero progress was made getting my order until I reached out to see what was going on, at which point I was notified of an email that was sent soon after my initial order. I had received no call, no text and only one single email - VERY disappointing and frustrating. All of this resulted in instead of getting in 3 days which I paid extra for, I finally received the pump nearly 4 weeks after placing the order and after customer service had to ask me multiple questions to figure out what correct controller I needed based on the pump I had.

VERY frustrating and disappointing experience with zero offer refund me any amount with the major inconvenience and poor experience I had.

This new version works perfectly, just reconnected the unit and the pump works great.

The new generation box installed easily and is so much easier to control water volume from our smart phones. Customer service was very helpful in making sure we had the correct cord to match our gen2 pump